Terms and conditions

Terms and Conditions

Very Important Notice:
Every communication, correspondence, offers, discounts or payments (PayPal)  must be linked and/or related to @caribephoto.com domain.

Hotel Fee (HF):
Some Hotels have a fee to allow external photographers into their properties. Please contact your hotel to confirm if a charge applies. If your wedding will take place at any  Karisma hotels, that fee will be waived.

For Weddings in the Dominican Republic Local Taxes are not included

DVD Delivery policy:
Your Hi-Res photos DVD included with your package (in JPG format, without watermarks, and rights free for your personal use) will be available within 3 business days required after the wedding in mexico (excluding weekends and Mexican bank holidays). Shipping fee will apply if couple departs prior to the date or miss the appointment for hand delivery, for any other countries please contact us.

Wedding Book:

The sending of the virtual gallery will be 10 business days after the wedding (excluding weekends and holidays in Mexico).
The images to be retouched into your wedding book must be submitted ONLY via the virtual gallery we provide (spreadsheets, word documents or email messages will not be accepted). You have 4 weeks to review your images and send your selection from the virtual gallery. Please stick to the time frame, otherwise we will be forced to reschedule the final delivery of your wedding book with a considerable delay. We will confirm via email the receipt of your final selection corrected and complete to start process of your wedding book. Production time frames are as follows:
Book with basic retouching – up to 6 weeks.*
Book with advanced retouching – up to 8 weeks**

*Please note that basic retouch consists of image correction to produce a quality finish (contrast, saturation, light/color enhancement) Our aim is to keep a natural look on the photos.
** Deep retouch includes additional work such as: skin blemishes cover, spots, stray hairs, manipulation or photo montage, distractions, fix piece of clothing that is not straight, removal of people or objects at background such a seaweed, etc.
Additional charges apply for deep retouch.

Video:
Please considerate the following chart

Service Time Final Edited Video
1 Hour 15-25 minutes of final video
2 Hours 25-45 minutes of final video
3 Hours 45-70 minutes of final video
+3 Hours 70-90 minutes of final video

*Estimate Times: The result of the final video length will be according to the editor’s consideration.

  • For Weddings in Mexico:
    Delivery Time: Minimum 3 business days required after the wedding.
    If the songs selection for the video is not provided in within 24 hours after the wedding, Caribephoto will automatically make the songs selection for the video.
    For couples departing prior to delivery date or missing appointment for hand delivery, a shipping fee will apply.
    Video will be shipped within 2-4 weeks (excluding weekends and Mexico’s holidays) via courier to an address of your choice.
    Canada, North America and Caribbean Islands $35.00 USD
    Europe an U.K. $55.00 USD
    For any other countries please contact us.
  • For Weddings in Jamaica and Dominican Republic:
    Delivery Time Frame: Minimum 10 business days required after the wedding, shipping included.
    If songs selection for the video are not provided within 72 hours after the wedding, Caribephoto will automatically make the songs selection for the video.
    Video will be shipped within 2-4 weeks (excluding weekends and Mexico’s holidays) via courier to an address of your choice.
    Canada, North America and Caribbean Islands $55.00 USD
    Europe an U.K. $70.00 USD
    For any other countries please contact us.

Terms and conditions Drone

  • Used only in exterior
  • The coverage is only during the ceremony and/or group session and couple session
  • The scenes for the edited final video are chosen by the videographer and editor
  • Is responsibility of the bride and groom notify their guests the use of the drone during the ceremony
  • In high probabilities of bad weather (rain/storm/strong wind or other) Caribephoto reserves the right to cancel the use of the Drone and the cost of the coverage will be refunded. If during the ceremony the weather changes suddenly the filming will stop and the proportional cost will be refunded.
  • In case of failure during the coverage the filming will stop and the proportional cost will be refunded.
  • The drone service can be added by purchasing the video service
  • The drone service is valid only in Mexico

CTB Shipping:
All books are sent via private carrier with free shipping
We use FedEx and UPS as a delivery providers.
For Delivery Remote Areas it will apply an extra shipping cost. For more information visit www.dhl.com

Please be advised: If your package (box) arrives damaged in any way please do not open it, return to sender, take a photo and let us know immediately. This will allow us to make the appropriate claim and also ensure the delivery of a new package to you at free of charge.

Photo sessions:
Price only valid in Mexico. For Dominican Republic and Jamaica prices please contact info@caribephoto.com
Does not apply for Weddings and Vow Renewals.

Paypal Credit:
PayPal Credit is a PayPal service that gives you No Interest if paid in full in 6 months.
Valid for UK, USA & Germany. On purchases of $99 or more*.
*Subject to consumer credit approval, as determined by the lender.

Cancellation policy:
For a complete refund the amount has to be requested within 60 days from the day of the transaction.
After this time frame it would be a 10% PayPal fee + 17% Mexican tax fee.

Courtesy:
We would appreciate your consideration to please provide a meal and a non-alcoholic beverage to our photo/video staff if your photography/video coverage time exceeds 5 hours.

Prices are valid  until June 3oth 2017.

Prices may change without notice.

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