Terms and conditions

Terms and Conditions

Very Important Notice:
Every communication, correspondence, offers, discounts or payments (PayPal)  must be linked and/or related to @caribephoto.com domain.

Hotel Fee (HF):
Some Hotels have a fee to allow external photographers into their properties. Please contact your hotel to confirm if a charge applies. If your wedding will take place at any Karisma hotels, that fee will be waived.

Terms and conditions Photography and Video

  • In high probabilities of bad weather (rain/storm/strong wind or other) Caribephoto reserves the right to cancel the use of the Photography or/and Video and the cost of the coverage will be refunded. If during the ceremony the weather changes suddenly the coverage will stop and the proportional cost will be refunded.
  • Our photographers have their own style and judgment, every special request must be asked for prior the Wedding at last 3 business days before and sent by email to info@caribephoto.com.
  • RAW FILES: Must be requested by email prior the Wedding (3 business days before).
  • RAW FILES have an additional cost

DVD /USB/LINK Delivery policy:
Your Hi-Res photos DVD /USB/LINK included with your package (in JPG format, with rights free for your personal use and without watermarks) will be available within 1 month after the wedding in Mexico (excluding weekends and holidays).

Wedding Book:

  • The sending of the virtual gallery will be 1 month after the wedding (excluding weekends and holidays)
  • The images to be retouched into your wedding book must be submitted ONLY via the virtual gallery we provide (spreadsheets, word documents or email messages WILL NOT BE ACCEPTED). You have 4 weeks to review your images and send your selection from the virtual gallery. Please stick to the time frame, otherwise we will be forced to reschedule the final delivery of your wedding book with a considerable delay. We will confirm via email the receipt of your final selection corrected and complete to start process of your wedding book

Production time frames are as follows:
Up to 1 month after we´ve received the selection*
** Deep retouch includes additional work such as: skin blemishes cover, spots, stray hairs, manipulation or photo montage, distractions, fix piece of clothing that is not straight, removal of people or objects at background such a seaweed, etc.
** Additional charges apply for deep retouch.

CTB Shipping:
All books are sent via private carrier with free shipping
We use FedEx and DHL as a delivery providers.
For Delivery Remote Areas it will apply an extra shipping cost. For more information visit www.dhl.com
Please be advised: If your package (box) arrives damaged in any way please do not open it, return to sender, take a photo and let us know immediately. This will allow us to make the appropriate claim and also ensure the delivery of a new package to you at free of charge.

Film:
Your Wedding Film can be delivered on DVD/USD/LINK or *Blue Ray.
*Additional cost.

Please considerate the following chart

Service Time Final Edited Video
1 Hour 15-25 minutes of final video*
2 Hours 25-45 minutes of final video*
3 Hours 45-70 minutes of final video*
+3 Hours 70-90 minutes of final video*

*Estimate Times: The result of the final video length will be according to the editor’s consideration.

Terms and conditions Photography and Video

  • In high probabilities of bad weather (rain/storm/strong wind or other) Caribephoto reserves the right to cancel the use of the Photography or/and Video and the cost of the coverage will be refunded. If during the ceremony the weather changes suddenly the coverage will stop and the proportional cost will be refunded.
  • Songs will be requested by email to complete the Edition.
  • Video will be sent between 20 -30 business days after the receipt of the songs via courier to an address of your choice.
  • Shipping to Canada, North America and Caribbean Islands $55.00 USD*
  • Europe an U.K. $70.00 USD*
  • For any other countries please contact us
  • *Taxes not included.

Terms and conditions Drone

  • Used only in outdoor
  • The coverage is only during the ceremony and/or group session and couple session
  • The scenes for the edited final video are chosen by the videographer and editor
  • Is responsibility of the bride and groom notify their guests the use of the drone during the ceremony
  • In high probabilities of bad weather (rain/storm/strong wind or other) Caribephoto reserves the right to cancel the use of the Drone and the cost of the additional service will be refunded. If during the ceremony the weather changes suddenly the filming will stop and the proportional cost will be refunded.
  • In case of failure during the coverage the filming will stop and the proportional cost will be refunded.
  • The drone service only can be added by purchasing the video service
  • The drone service is valid only in Mexico

Photo sessions:
Price only valid in Mexico. For Dominican Republic and Jamaica prices please contact info@caribephoto.com
Does not apply for Weddings and Vow Renewals.

Payments:
All the packages, additional services and waiting time periods must be completely paid 24 hours before the event.

Paypal Credit:
PayPal Credit is a PayPal service that gives you No Interest if paid in full in 6 months.
Valid for UK, USA & Germany. On purchases of $99 or more*.
*Subject to consumer credit approval, as determined by the lender.

Cancellation policy:
For a complete refund the amount has to be requested within 45 days from the day of the transaction.
After this time the payment can be refunded only a 60 % . It will be necessary to notify the cancellation 10 days before the Wedding.
If you would like to change the date of your wedding it will not have an extra charge but it will be necessary to confirm the availability 5 days before the event.

Courtesy:
We would appreciate your consideration to please provide a meal and a non-alcoholic beverage to our photo/video staff if your photography/video coverage time exceeds 5 hours.

Prices may change without notice.

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